Voice Recording

Recording Modes

  Full recording

  Selective recording based on CTI information*

  Recording on demand

Selective Deleting

  Calls and related information can be deleted by age

  Delete schedule for marked calls

  Call information can be kept even if audio part is deleted

Call Search Criteria

  Calls can be searched by any combination of search criteria:

- Call duration                 - Marked calls

- Date and time               - Name

- CLI/dialed number       - Notes fields

- Channel                          - User fields (max. 20)

- Call direction (incoming/outgoing)


 Highest Security level possibilities

 User level access rights with many Password options

 Access & Permissions can be extended to underlying roles (Maker/Checker)

 OS Hardening Policy

Storage & Archiving

 Local storage to HDD, local archive to SAN/NAS, Removable HD (HP RDX)*, DVD RAM

 Central storage to SAN/NAS (also mirroring, RAID)

 Central archiving to SAN/NAS or EMC Centera

 Flexible scheduled archiving capabilities to many media types, also mirrored

Operating System


 Replay over the LAN/internet via web browser

 Single channel playback with Waveform Preview

 Last call Replay

 Multiple Channel Playback (up to 4)*

 Variable speed replay

 Loop playback replay of call sections

 Add remarks to call playback

 Easy navigation through calls

 Loop playback replay of call sections

 Replay directly from archiving media

 Skip silence (adjustable thresholds)


Rijndael 256 bit audio encryption

MD5 Fingerprinting


Mixed analogue / digital / trunk / VoIP recording

Limited only by number of available PCI slots on server and system performance

Recorder systems can be clustered to extend limits

Number of channels can be extended by simply adding an extra interface card or additional recorder chassis (Server/Satellite)

Multiple Servers can be combined using Mynavoice MAX for centralized administration and replay*

User Administration

All user administration is web based, remote maintenance possible

Extensive rights can be defined for different users

Users can be assigned to groups

Assign rights to users to access, e.g. only own calls, or calls of specific groups

Templates to easily set up and apply rights to users

Resilience Options

Complete secondary system stand-by

Trading E1/PCM32 N+1 Satellite Redundancy

VoIP Satellite Redundancy

CTI Satellite Redundancy

Active / Standby Core Server Resilience*


MS-Windows API and SDK available for software developments


10 compression rates available, incl. ADPCM, GSM, True Speech, Speex

Indication of hours of storage per media type:

Uncompressed (Listen)

ADPCM 32Kb/s (Listen)

ADPCM 24Kb/s (Listen)

GSM 13Kb/s (Listen)

Fast GSM 13Kb/s (Listen)

True Speech 8.5Kb/s (Listen)

Optional Applications

Evaluation (Quality Monitoring)

Authorisation Replay Process

Mobile Phone Recording

Speech Technology

Workforce Management

Technical Data

Audio input (analogue)

-Frequency range   300 ... 3400 Hz, +/- 3 dB

-Signal-to-noise ratio   > 42 dB (A)

-Distortion factor   < 3%

-Cross talk attenuation   > 60 dB / 1 kHz

-AGC amplifier   response time 20 ms / 20 dB


-Start delay     0 ms

-Stop time     1 ... 120 sec. adjustable

- Time synchronization     optional: NTP, input for minute pulse, DCF 77, GPS, IRIG B, IRIG E, HOPF, output: minute pulse

-Alarm contact     relay outputs for optical and audible alarm (option)

-Power supply     115 / 230 VAC

-Temperature range     +5 ... +35°C


Extension recording

- Analogue - VoIP
- Proprietary digital extensions - SIP

Audio and D-channels support for all major PBX

Digital Parallel Realitis DX 4-wire
Alcatel-Lucent OmniPCX Rockwell
Ascom Ascotel Spectrum
Aspect Selta
Avaya Siemens
Bosch Integral Tadicom Coral
DMS-100 (BRI) Toshiba Strata
Ericsson Digital Serial
Fujitsu Coral Avaya Index (SDX)
Generic Mitel X200/SX2000
Goldstar VoIP
Intertel Axxess Alcatel-Lucent
ISDN2 ETSI/1TR6 Avaya IP office
LG Starex-VSP Cisco
Nitsuko DX2E Mitel
Nortel Nortel
Panasonic KX-TD Siemens