The MynaVoice PRO recording systems are reliable and future-proofed recording solutions ideal for any size enterprise to capture, store, retrieve and play back voice, radio and data communications. It can be used in traditional or IP telephony environments to deliver high quality voice recordings for all applications including verification and compliance, dispute resolution, training and quality monitoring.
The industry leading technology built into MynaVoice Recording Solutions is used by the world's leading financial institutions, governmental and public safety organisations, and call centers. By taking advantage of commercial off-the-shelf (COTS) hardware and customer provided network storage devices, this award-winning voice recording solution provides unsurpassed functionality while reducing a firm's total cost of ownership.
This flexible, multi-media product delivers high quality voice recordings of traditional or VoIP telephony, together with data and desktop screens for all applications, including verification and compliance, dispute resolution, training and quality monitoring.
New multiple channel playback enables up to four calls or channels to be replayed simultaneously. This will be useful for trading floors using multiple handsets or speakers as well as for ‘cradle-to-crave’ calls that have multiple transfers.MynaVoice Release 6 automatically connects these separate calls and replays them in sequence as a single event. This will enhance call verification and compliance whilst delivering major improvements to the dispute resolution, training and quality monitoring processes.